More Sales from Existing Inquiries
Find out how ernst + könig uses CoDriver to respond more quickly to inquiries, capitalize on more sales opportunities, and increase its closing rate.
+42% conversion rate
1 minute instead of 11 hours
~€26,000
THE DEVELOPMENT
From Invisible Opportunities to Measurable Sales
Here’s how we measured it: For the analysis, we cross-referenced various data sources: CRM leads, confirmed sales from the DMS, and inquiries processed by CoDriver. Irrelevant inquiries—such as spam, those with missing contact information, or inquiries with no intent to purchase—were excluded from the analysis. Inquiries received during business hours without AI support served as the control group. The dataset was provided by Ernst + König and covers the period from August through October 2025 as a baseline, as well as the first few months following the introduction of CoDriver in 2026.
“We did the comparison: By processing inquiries more quickly, the number of resulting sales has increased by 42%. CoDriver changes the first few minutes after an inquiry—and that’s exactly what makes the difference.”
Thomas Hapke, Used Car Sales Manager at ernst + könig
COMPARISON OF GRADUATION RATES
The number that shows the difference
The baseline figures before CoDriver (6.1% conversion rate for marketplace inquiries) and comparable inquiries after CoDriver was introduced without AI support (6.3%) are nearly identical. This allows us to better compare the impact of CoDriver with previous results.
Prospects supported by CoDriver clearly stand out: Thanks to automated support, significantly more sales result from existing customer inquiries.
The same pattern is evident across multiple marketplaces: Customer inquiries with AI support achieve a 54% higher conversion rate than comparable inquiries without support.
≈ €26,000
Additional annual return
ANNUAL SIMULATION
379 marketplace inquiries × 57% higher conversion rate
= approx. 13 additional vehicles sold × €2,000 margin
Calculated based on clearly traceable inquiries—the actual effect may be higher.
WHY IT WORKS
Your AI Sales Partner – 24/7 Support for Customer Inquiries
CoDriver doesn’t replace your sales team. It helps your employees respond faster and focus on customers who are ready to buy. Whether CoDriver responds directly or notifies the team, no buyer ever has to wait until the next morning.
NO INQUIRY GOES UNANSWERED.
Direct Response to Buyers
An inquiry arrives at 9 p.m. CoDriver reads the inquiry, assesses the buyer’s intent, checks inventory, and sends a personalized response in under a minute—before any competitor is even awake. The buyer immediately feels heard, right at the moment when they’re most ready to buy.
Information Handoff to Sales
The sales representative’s morning queue is already primed and ready. Each inquiry includes a summary: purchase intent, vehicle match, and conversation history. No time is wasted on unqualified inquiries. Instead, there are more conversations with customers ready to buy and more time for the relationships that matter.
100% positive or neutral buyer sentiment · Buyers respond on average after 27 minutes · Low-quality inquiries are filtered out before they reach the team
I used to have to review every inquiry myself first. Now I receive qualified leads who’ve already provided all the important information. That saves time, and I can focus directly on advising clients and making sales.
Working Together to Reveal the Full Picture
At ernst + könig, CoDriver currently handles primarily customer inquiries outside of business hours—which is only a portion of all inquiries. With three enhancements, the actual impact can be measured even more precisely, revealing the full sales potential.
By fully covering all inquiries, even during business hours, a larger database is created. This allows for more reliable insights into CoDriver’s impact to be gained within 60 days.
CoDriver captures the phone numbers of prospective buyers. By matching this data with DMS data, we expect to be able to clearly attribute 3 to 5 times more sales and further close the existing attribution gap of 87%.
When the CoDriver ID is recorded in the DMS upon a sale, it’s possible to track exactly which inquiries led to closed deals. This allows future success stories to be backed up with clear results.
Kinnerup's Solution
CoDriver, not Autopilot.
AI does the groundwork; your team finishes the job. Let our experts advise you.